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Terms of Service

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

These Terms of Service ("Terms") govern access to and use of the Kitabs.ai platform and related websites, applications, and services (together, the "Platform"), operated by [LEGAL COMPANY NAME], a company registered in the United Arab Emirates (License No. [LICENSE NO.], registered address: [REGISTERED ADDRESS]) ("Kitabs.ai", "we", "us", or "our").

By creating an account, accessing, or using the Platform, you ("you", "User", or "Customer") agree to these Terms. If you do not agree, do not use the Platform.

1. The service

1.1. Kitabs.ai is a software-as-a-service ("SaaS") publishing platform that provides tools for OCR, translation, editing, proofreading, collaborative review, storage, and preparation of digital texts for publication.

1.2. Customers pay for access to the software platform, AI-assisted workflows, storage, collaboration tools, and export features. Kitabs.ai is not a marketplace and does not sell books to readers, distribute royalties, or settle payments on behalf of third-party authors, publishers, or sellers.

1.3. We may modify, add, or discontinue features at any time, provided we do not materially reduce the core functionality of a paid plan during a paid period without notice.

2. Accounts, roles, and seats

2.1. You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account.

2.2. Workspaces may include multiple users with different roles and permissions (e.g., owner, editor, reviewer). The workspace owner is responsible for managing seats, roles, and access, and for the conduct of users in the workspace.

2.3. You must be at least 18 years old, or the age of majority in your jurisdiction, and able to enter into a binding contract.

3. Subscriptions, billing, and payments

3.1. Merchant of Record. Paid subscriptions, checkout, tax calculation, invoicing, and payment processing are handled by Paddle.com, acting as our Merchant of Record / authorized reseller. When purchasing a paid subscription, you may also be subject to Paddle's buyer terms and checkout terms.

3.2. Subscriptions renew automatically for the stated billing period until cancelled. Prices, plans, limits, seats, and credits are described on our Pricing page and at checkout.

3.3. Taxes (including VAT or sales tax) may be calculated and applied by Paddle at checkout depending on your location. Paddle, as Merchant of Record, is responsible for the collection and remittance of applicable transaction taxes.

3.4. Cancellation and refunds are governed by our Refund & Cancellation Policy, read together with Paddle's buyer terms.

4. User content and ownership

4.1. Your content. Users retain ownership of the texts, manuscripts, translations, comments, files, and other content they upload to or create on Kitabs.ai ("User Content").

4.2. Processing license. You grant Kitabs.ai a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and transmit User Content solely for the purpose of providing the Platform services, including OCR, translation, editing, proofreading, storage, collaboration, export, and support. This license ends when the relevant User Content is deleted, except for residual backup copies retained for a limited period or as required by law.

4.3. No ownership of your content. Processing of User Content by us or by our AI subprocessors does not make that content ours and does not transfer any intellectual property rights in it to us.

4.4. Rights and warranties. You represent and warrant that you have all necessary rights, licenses, permissions, or other lawful basis to upload, process, translate, edit, publish, or export the content you submit through Kitabs.ai, and that such content does not infringe the rights of any third party or violate applicable law.

5. Acceptable use

5.1. Your use of the Platform is subject to our Acceptable Use Policy and Copyright / IP Policy, which are incorporated into these Terms by reference.

5.2. You must not upload, process, or distribute content that is unlawful, infringing, or otherwise prohibited under those policies or applicable law.

6. Artificial intelligence features

6.1. The Platform uses AI-assisted features. User Content may be sent to third-party AI providers (subprocessors) for processing such as OCR, translation, and editing, as described in our AI Processing Notice and Privacy Policy.

6.2. AI output may contain errors or inaccuracies. You are responsible for reviewing AI-assisted output before relying on, publishing, or exporting it. We provide no warranty that AI output is accurate, complete, or fit for any particular purpose.

7. No marketplace / no payment facilitation

7.1. Unless separately agreed in writing, Kitabs.ai does not provide payment facilitation, royalty distribution, or marketplace settlement services for third-party authors, publishers, or sellers through Paddle or otherwise.

7.2. You must not use the Platform to resell access, operate a storefront for third-party sellers, or otherwise route third-party sales through your Kitabs.ai account.

8. Intellectual property in the Platform

8.1. The Platform, including its software, design, trademarks, and documentation, is owned by Kitabs.ai or its licensors and is protected by applicable laws. Except for the rights expressly granted to you in these Terms, we reserve all rights.

8.2. We may use anonymized and aggregated usage data that does not identify you or your User Content to operate, secure, and improve the Platform.

9. Suspension and termination

9.1. You may stop using the Platform and cancel your subscription at any time, as described in the Refund & Cancellation Policy.

9.2. We may suspend or terminate your access, remove content, or close your account if you breach these Terms or applicable law, if required by law or a competent authority, or to protect the Platform, other users, or third parties.

9.3. On termination, your right to use the Platform ends. You may export your data before termination where the Platform provides export functionality; after a reasonable period, we may delete User Content subject to legal retention requirements.

10. Disclaimers

10.1. The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law.

10.2. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that it will meet your specific requirements.

11. Limitation of liability

11.1. To the maximum extent permitted by applicable law, Kitabs.ai will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill.

11.2. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or related to these Terms or the Platform will not exceed the amounts you paid for the Platform in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold harmless Kitabs.ai and its officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your User Content, your use of the Platform, or your breach of these Terms or applicable law.

13. Changes to these Terms

We may update these Terms from time to time. The current version is published on the Platform with its effective date. Material changes will be notified by reasonable means. Continued use of the Platform after changes take effect constitutes acceptance.

14. Governing law and jurisdiction

14.1. These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.

14.2. The courts of Dubai, United Arab Emirates, have jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer-protection rights you may have under applicable law, and without prejudice to separately agreed Enterprise terms.

14.3. The payment relationship at checkout is additionally governed by Paddle's buyer terms, as Paddle acts as Merchant of Record.

15. Contact

For questions about these Terms, contact us at [support@kitabs.ai] or at the address above. Complaints are handled under our Contact & Complaints page.

Kitabs.ai is operated by [LEGAL COMPANY NAME], United Arab Emirates. Billing and payments are handled by Paddle as Merchant of Record / authorized reseller.

Privacy Policy

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This Privacy Policy explains how [LEGAL COMPANY NAME] ("Kitabs.ai", "we", "us") collects, uses, shares, and protects personal data when you use the Kitabs.ai platform (the "Platform").

Kitabs.ai is operated from the United Arab Emirates and processes personal data in accordance with applicable UAE data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where applicable. For users located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with specific data protection rules, we provide additional rights and safeguards where required by applicable law (including the GDPR and UK GDPR).

1. Who we are (Controller)

The data controller is [LEGAL COMPANY NAME], License No. [LICENSE NO.], registered at [REGISTERED ADDRESS], United Arab Emirates. Contact: [support@kitabs.ai]. Data protection contact: [privacy@kitabs.ai].

2. What data we collect

We collect:

  • Account data: name, email, password (hashed), workspace and role information.
  • Billing data: processed by Paddle as Merchant of Record; we receive limited transaction and subscription metadata (e.g., plan, status, country), not full card details.
  • User Content: texts, manuscripts, files, translations, comments, and related metadata you upload or create.
  • Usage data: log data, device and browser information, IP address, feature usage, and diagnostics.
  • Support data: information you provide when contacting support.
  • Cookies and similar technologies: as described in our cookie information.

3. How we use data

We process personal data to:

  • provide, operate, and secure the Platform and its features (including OCR, translation, editing, collaboration, storage, and export);
  • manage accounts, workspaces, seats, and roles;
  • enable billing and subscription management through Paddle;
  • provide support and communicate service-related information;
  • improve and develop the Platform, including using anonymized and aggregated data;
  • comply with legal obligations and respond to lawful requests from competent authorities;
  • prevent fraud, abuse, and security incidents.

4. Legal basis for processing

Where the UAE PDPL applies, we rely on your consent and on other lawful bases it recognizes (such as performance of a contract, compliance with legal obligations, and legitimate purposes). Where the GDPR/UK GDPR applies, we rely on performance of a contract, legitimate interests, consent, and legal obligation, as appropriate.

5. AI subprocessors and how your content is handled

5.1. The Platform uses third-party AI providers (subprocessors) to perform processing such as OCR, machine translation, and editing assistance. User Content may be transmitted to these providers solely to deliver the requested features. See our AI Processing Notice for details.

5.2. We contract with subprocessors to process data only on our instructions and to apply appropriate safeguards. We do not sell your personal data or your User Content. Processing of your content by AI subprocessors does not make that content theirs or ours.

5.3. A current list of categories of subprocessors is available on request and, for B2B customers, in the Data Processing Addendum.

6. Sharing of data

We share data with:

  • Paddle (Merchant of Record) for billing, tax, invoicing, and fraud prevention;
  • AI and infrastructure subprocessors (e.g., cloud hosting, OCR/translation providers) under contract;
  • Professional advisors, authorities, or acquirers where required by law, to enforce our terms, or in connection with a corporate transaction.

7. International transfers

Personal data may be processed in countries other than your own, including for AI processing and cloud hosting. Where required by applicable law, we apply appropriate safeguards (such as contractual protections) for cross-border transfers.

8. Data retention

We retain personal data and User Content for as long as your account is active and as needed to provide the Platform, and thereafter as required to comply with legal obligations, resolve disputes, and enforce agreements. You can delete content and request account deletion as described below; residual backups are deleted within a limited period.

9. Your rights

Subject to applicable law, you have the right to: access your data; correct inaccurate data; request erasure; restrict or object to processing; data portability; and to withdraw consent. To exercise these rights, contact [privacy@kitabs.ai]. You may also have the right to lodge a complaint with the competent data protection authority in your jurisdiction.

10. Security

We implement appropriate technical and organizational measures to protect personal data, including encryption in transit, access controls, and monitoring. No system is fully secure; we cannot guarantee absolute security.

11. Children

The Platform is not directed to children under 18, and we do not knowingly collect their personal data.

12. Changes

We may update this Policy from time to time. The current version is published on the Platform with its effective date. Material changes will be notified by reasonable means.

13. Contact

For privacy questions or requests: [privacy@kitabs.ai] / [REGISTERED ADDRESS], United Arab Emirates.

Kitabs.ai is operated by [LEGAL COMPANY NAME], United Arab Emirates. Billing and payments are handled by Paddle as Merchant of Record / authorized reseller.

Refund & Cancellation Policy

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This policy explains how subscriptions to the Kitabs.ai platform (the "Platform"), operated by [LEGAL COMPANY NAME] (United Arab Emirates), can be cancelled and when refunds may be available. Payments are processed by Paddle as our Merchant of Record / authorized reseller, so refunds are issued through Paddle.

1. Subscriptions

1.1. Paid plans are billed in advance on a recurring basis (e.g., monthly or annually) and renew automatically until cancelled.

1.2. Prices, billing periods, included features, limits, seats, and credits are described on the Pricing page and at checkout.

2. Cancellation

2.1. You may cancel your subscription at any time from your account settings (Billing) or via the Paddle customer portal, or by contacting [billing@kitabs.ai].

2.2. Cancellation stops future renewals. Your plan remains active until the end of the current paid period, after which it will not renew.

2.3. Unless stated otherwise or required by law, cancellation does not automatically trigger a refund for the current period.

3. Refunds

3.1. General rule. Subscription fees are generally non-refundable except as required by applicable law or as expressly stated in this policy.

3.2. Discretionary refunds. We may, at our discretion or via Paddle, grant a refund — for example, in cases of a confirmed billing error, duplicate charge, or where the Platform is materially unavailable for an extended period due to our fault.

3.3. Statutory rights. Nothing in this policy limits any non-waivable consumer rights you may have under applicable law, including under UAE consumer-protection rules.

3.4. How refunds are issued. Approved refunds are processed by Paddle to the original payment method. Timing depends on Paddle and your payment provider.

4. Free trials (if offered)

4.1. If a free trial is offered, you will be shown the subscription name, trial start date and duration, the recurring price, the next payment date, and a link to manage or cancel the subscription before the trial converts to a paid plan.

4.2. To avoid being charged, cancel before the trial ends.

5. How to request a refund

Contact [billing@kitabs.ai] with your account email and the transaction reference from your Paddle receipt, or request a refund through the Paddle customer portal. We aim to respond within [X] business days.

6. Contact

Billing support: [billing@kitabs.ai]. General support: [support@kitabs.ai].

Payments, tax calculation, invoicing, and checkout are handled by Paddle as Merchant of Record / authorized reseller. Paddle's buyer terms also apply to your purchase.

Acceptable Use Policy

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This Acceptable Use Policy ("AUP") applies to all use of the Kitabs.ai platform (the "Platform"), operated by [LEGAL COMPANY NAME] (United Arab Emirates), and is incorporated into our Terms of Service. By using the Platform, you agree to this AUP.

1. Your responsibility for content

You are solely responsible for the content you upload, process, translate, edit, publish, or export ("User Content"). You must have all necessary rights and a lawful basis for that content.

2. Prohibited content and conduct

You must not upload, process, or distribute through the Platform any content, or use the Platform in any way, that:

  1. Infringes intellectual property — pirated books, manuscripts, scans, PDFs, or other works you do not own or have no license or lawful basis to use.
  2. Is unlawful under applicable law, including the laws of the United Arab Emirates and the laws applicable to you.
  3. Promotes terrorism or extremism — content containing public calls to terrorist or extremist activity, to violence, or to the violent overthrow of a government or constitutional order.
  4. Incites hatred or violence — content aimed at inciting hatred, enmity, or discrimination, or degrading the dignity of a person or group on the basis of religion, race, nationality, ethnicity, sex, origin, or membership of a social group.
  5. Is child sexual abuse material (CSAM) or sexualizes minors in any form — strictly prohibited and reported as required by law.
  6. Is defamatory, fraudulent, or deceptive, or facilitates scams.
  7. Violates privacy or contains others' personal data without a lawful basis.
  8. Contains malware or is used to gain unauthorized access to systems or data.
  9. Abuses the Platform — for example, attempts to circumvent usage limits, scrape the service, or overload infrastructure.

3. No marketplace or third-party resale

You must not use the Platform to operate a marketplace, resell access, distribute royalties, or route third-party sales or payments through your account. Kitabs.ai does not provide payment facilitation or marketplace settlement for third-party authors, publishers, or sellers (see Terms of Service).

4. Jurisdiction-specific legality

Content that is lawful in one country may be unlawful in another. The fact that a work is lawfully published in one jurisdiction does not guarantee that uploading, processing, or distributing it is lawful in another. You are responsible for compliance with the law applicable to you and to your intended publication.

5. Enforcement

5.1. We may review content where we reasonably suspect a violation of this AUP or applicable law, and we may restrict access (including by geography), remove content, suspend features, or terminate accounts.

5.2. We act on valid notices and on orders from competent authorities, and we remove or restrict unlawful content without undue delay once we become reliably aware of it.

5.3. We may report unlawful content to competent authorities where required by law.

6. Reporting violations

To report content that violates this AUP, contact [abuse@kitabs.ai] with the relevant URL/project reference, a description of the issue, and (if applicable) the legal basis. Copyright complaints are handled under our Copyright / IP Policy.

Kitabs.ai is operated by [LEGAL COMPANY NAME], United Arab Emirates.

Data Processing Addendum (DPA)

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This Data Processing Addendum ("DPA") forms part of the agreement between [LEGAL COMPANY NAME] ("Kitabs.ai", "Processor") and the customer ("Customer", "Controller") for use of the Kitabs.ai platform (the "Platform"). It applies where Kitabs.ai processes personal data on behalf of the Customer, and is particularly relevant for B2B, publishing, enterprise, and EEA/UK customers.

1. Definitions

Terms such as "personal data", "processing", "controller", "processor", "data subject", and "subprocessor" have the meanings given in applicable data protection law, including the UAE PDPL (Federal Decree-Law No. 45 of 2021) and, where applicable, the GDPR/UK GDPR.

2. Roles

2.1. The Customer is the Controller (or processor acting on behalf of its own controller) of personal data contained in User Content.

2.2. Kitabs.ai acts as Processor, processing such personal data only on the Customer's documented instructions, including as set out in the Terms of Service and this DPA.

3. Scope and purpose of processing

  • Subject matter: provision of the Platform (OCR, translation, editing, proofreading, collaboration, storage, export, support).
  • Duration: for the term of the agreement and any agreed retention period.
  • Nature and purpose: processing necessary to deliver the Platform services.
  • Types of data: as contained in User Content and account data (e.g., names, contact details, and any personal data within uploaded texts).
  • Categories of data subjects: Customer's authorized users, and individuals referenced in User Content.

4. Processor obligations

Kitabs.ai will:

  1. process personal data only on the Customer's documented instructions;
  2. ensure persons authorized to process data are bound by confidentiality;
  3. implement appropriate technical and organizational security measures;
  4. assist the Customer, taking into account the nature of processing, with data subject requests and with security, breach notification, and impact assessments, where applicable;
  5. make available information reasonably necessary to demonstrate compliance;
  6. delete or return personal data at the end of the services, subject to legal retention requirements.

5. Subprocessors

5.1. The Customer authorizes Kitabs.ai to engage subprocessors (including cloud hosting and AI/OCR/translation providers) to process personal data to deliver the Platform.

5.2. Kitabs.ai imposes data protection obligations on subprocessors that are no less protective than those in this DPA, and remains responsible for their performance.

5.3. A current list of subprocessor categories is available on request. Kitabs.ai will give the Customer a reasonable means to be informed of intended changes and to object on reasonable data protection grounds.

6. International transfers

Where personal data is transferred across borders, the parties will rely on a lawful transfer mechanism and apply appropriate safeguards required by applicable law (e.g., standard contractual clauses where the GDPR/UK GDPR applies).

7. Security incidents

Kitabs.ai will notify the Customer without undue delay after becoming aware of a personal data breach affecting the Customer's personal data, and will provide information reasonably available to assist the Customer's compliance.

8. Audits

Kitabs.ai will make available information necessary to demonstrate compliance with this DPA and will allow for and contribute to audits, including inspections, conducted by the Customer or an auditor mandated by the Customer, subject to reasonable confidentiality and security conditions and reasonable notice.

9. Liability and precedence

Liability under this DPA is subject to the limitations in the Terms of Service. In case of conflict regarding data processing, this DPA prevails over the Terms of Service.

10. Governing law

This DPA is governed by the laws of the United Arab Emirates and, where applicable, by the data protection law applicable to the relevant processing. For enterprise customers, a separately agreed governing law and jurisdiction (e.g., DIFC law and DIFC Courts) may apply.

To execute this DPA for an enterprise engagement, contact [legal@kitabs.ai].

AI Processing Notice

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This notice explains how the Kitabs.ai platform (the "Platform"), operated by [LEGAL COMPANY NAME] (United Arab Emirates), uses artificial intelligence to deliver its features.

1. AI-assisted features

The Platform uses AI to assist with tasks such as optical character recognition (OCR), machine translation, editing, and proofreading of the texts you upload.

2. How your content is processed

2.1. To provide these features, your text and related files ("User Content") may be transmitted to and processed by third-party AI providers ("subprocessors") acting on our behalf.

2.2. This processing is performed solely to provide the requested features to you. Your User Content remains yours.

2.3. Processing of your User Content by AI subprocessors does not make that content the property of Kitabs.ai or of the subprocessors, and does not transfer your intellectual property rights.

3. Use for model training

3.1. We do not use your User Content to train our own foundation models.

3.2. We engage AI subprocessors on terms intended to prevent the use of your User Content to train the subprocessors' models, except where strictly necessary to provide the service or where you have separately opted in. Where available, opt-in/opt-out controls are provided in your account settings (AI settings).

4. Accuracy and human review

4.1. AI output can contain errors, omissions, or inaccuracies, including in OCR and translation.

4.2. You are responsible for reviewing AI-assisted output before relying on, publishing, or exporting it. We provide no warranty that AI output is accurate, complete, or fit for a particular purpose.

5. Your responsibilities

You must have the necessary rights or a lawful basis to submit content for AI processing, and you must not submit content that violates our Acceptable Use Policy or applicable law.

6. More information

For details on subprocessors and data handling, see our Privacy Policy and, for B2B customers, our Data Processing Addendum. Questions: [support@kitabs.ai].

Kitabs.ai is operated by [LEGAL COMPANY NAME], United Arab Emirates.

Pricing

Choose the plan that fits your publishing workflow. All plans give access to the Kitabs.ai SaaS platform — OCR, translation, editing, proofreading, collaboration, storage, and export.

Replace the plan blocks below with your actual plans, prices, limits, seats, and credits.

Plans

[Starter]

  • Price: [X] / month
  • Includes: [features, limits, seats, credits]

[Professional]

  • Price: [X] / month
  • Includes: [features, limits, seats, credits]

[Enterprise]

  • Custom pricing — [contact sales]. Separate Enterprise Agreement available (may use DIFC law / DIFC Courts).

Billing terms

All prices are billed by Paddle, our Merchant of Record / authorized reseller. Paddle handles checkout, payment processing, tax calculation, invoices, and receipts.

Under each plan:

  • Monthly subscription. Renews automatically until cancelled.
  • Cancel anytime from your account or via billing support.
  • Taxes (VAT/sales tax) may be calculated and applied by Paddle at checkout depending on your location.

Free trial (if offered)

If a trial is offered, you will see before being charged: the subscription name, the trial start date and duration, the recurring price, the next payment date, and a link to manage or cancel the subscription. Cancel before the trial ends to avoid being charged.

Refunds & cancellation

See our Refund & Cancellation Policy. Refunds are processed by Paddle to your original payment method.

Payments, tax calculation, and invoices are handled by Paddle as Merchant of Record / authorized reseller. Kitabs.ai is operated by [LEGAL COMPANY NAME], United Arab Emirates.

Contact & Complaints

Effective date: [EFFECTIVE DATE]

Operator

[LEGAL COMPANY NAME] A company registered in the United Arab Emirates License No: [LICENSE NO.] Registered address: [REGISTERED ADDRESS]

How to reach us

Response times

We aim to acknowledge enquiries within [X] business days and to resolve them within a reasonable period depending on complexity.

Complaints procedure

  1. Send your complaint to the relevant address above (or [support@kitabs.ai]), describing the issue and including your account email and any reference numbers.
  2. We will acknowledge receipt and may request additional information.
  3. We will investigate and respond with an outcome or next steps.

Billing complaints

Because Paddle is our Merchant of Record / authorized reseller, some billing matters (e.g., refunds, tax, invoices) are handled by Paddle. We will help direct your request to Paddle where appropriate, and you can also use the Paddle customer portal linked in your account.

Consumer rights

Nothing in our policies limits any non-waivable rights you may have under applicable consumer-protection law, including under the UAE's e-commerce and consumer-protection framework (Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, where applicable).

Kitabs.ai is operated by [LEGAL COMPANY NAME], United Arab Emirates. Billing and payments are handled by Paddle as Merchant of Record / authorized reseller.